Refund policy

Standard 14-Day Return Window

We offer a 14-day return policy for change-of-mind returns. You have 14 days from the date you receive your item to notify us that you wish to request a return, and a further 14 days to post the item back to us.

To be eligible for a standard return, your item must be in the same condition that you received it: unused, uninstalled, with all tags attached, and in its original, undamaged packaging. You will also need your receipt or proof of purchase.

Handling & Deductions for Diminished Value

You are welcome to inspect items upon delivery just as you would in a physical retail store. However, automotive parts must not be installed, fitted to a vehicle, or plugged into wiring harnesses.

Please Note: Under UK Consumer Contracts Regulations, if an item is returned showing signs of handling beyond what is necessary to inspect it (e.g. grease marks, screw hole wear, scratched lenses, or damaged original packaging), we reserve the right to deduct an amount from your refund to reflect the diminished commercial value of the product (up to 100% if the item cannot be resold as new).

Custom & Made-to-Order Items

Certain products are exempt from change-of-mind returns. This includes custom or bespoke items such as custom-painted housings, tailored retrofits, or parts modified specifically to your unique order specification. Once production has begun or an order for a bespoke item has been fulfilled, it cannot be cancelled or returned for a change of mind.

What happens if a custom or bespoke item is faulty?

Your statutory rights remain fully protected under the UK Consumer Rights Act 2015. If any item, including a custom or made-to-order product arrives damaged, defective, or not as described, the custom exemption does not apply.

To start a return, you can contact us at info@cblpstyling.com. Please note that returns will need to be sent to the following address: Briggens Home Farm, Briggens Park Road, Stanstead Abbotts, SG12 8LB 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cblpstyling.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Headlights/Taillight Returns

When purchasing any Headlights and Taillights we will you for your original part to clarify what pin/variant you will need. If you do not know for certain, with you VIN we can give an indication on what variant you may need. However, this is only an indication and we cannot know for certain what variant you will need, unless you check yourself. Therefore, we do not accept returns if you have ordered the wrong pin configuration/varient.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cblpstyling.com.
In most cases you will be refunded 80% of the original payment, this is to cover our own costs.